Hikvision IP camera password reset guide for 2026 – One of our responsibilities as professional security camera technicians is to answer calls from customers who have forgotten their Hikvision IP camera passwords. This article is based on our firsthand experience resetting Hikvision IP camera passwords at a local charcoal processing plant. This guide can be used for all Hikvision IP camera models.
You will learn how to reset a Hikvision IP camera password step by step using the easiest and most updated methods.
Why You May Need to Reset a Hikvision IP Camera Password?
No matter the reason, resetting the password correctly helps restore access without damaging your device settings. From the many calls we receive almost every day, Hikvision IP camera password resets are usually carried out because customers experience problems such as those below.
- Forgotten admin password
- Second-hand camera with unknown login details
- Camera not connected to NVR
Before You Start
If you want to follow the guide we wrote correctly and successfully, before resetting the Hikvision IP camera password, there are several things you must prepare, including the following.
- A laptop or PC with the SADP Tool software installed. If you don’t have one, you can read the SADP Tool download and installation guide.
- Mobile phone with Hik-Partner Pro app (Required)
- IP camera label photo
Step-by-Step Instructions
You will use two applications simultaneously during the reset process: the SADP Tool software and the Hik-Partner Pro app. If you have not installed the Hik-Partner Pro app on your device, download it from the Google Play Store (Android) or the App Store (iPhone/iPad).
On SADP Tool
Here, we’ll retrieve the device’s QR code, which we’ll scan using the Hik-Partner Pro app. This will generate the password reset key. This is a faster method than exporting an XML file.
Step 1 – Open SADp Tool
Step 2 – Check the box for the Hikvision IP camera that forgot the password. Select Forgot Password in the bottom right corner.
Step 3 – Tap QR Code
On Hik-Partner Pro
Why use the Hik-Partner Pro app? This app scans the QR code of the IP camera device displayed in the SADP Tool. Once the code is scanned, the app will process the password reset key.
Open Hik-Partner Pro.
On the dashboard page, select Toolkit > Online Support Case > New Case > Device Password Reset.
Choose Others.
Enter all requested data, take a photo of the device label, scan the device QR code in the SADP Tool.
Check the terms and conditions box. Tap Confirm.
If approved, you’ll receive a reply in the Hik-Partner Pro app with a password reset key code. Return to the SADP Tool, enter the key code and create a new password. Click the Confirm button to save.
If the message “Reset Password Succeeded” appears, the camera password has been successfully reset.
Common Problems During Hikvision IP Camera Password Reset
SADP Tool Cannot Detect Camera
If you are having trouble with the Hikvision IP camera password reset process, namely the camera list does not appear in the SADP Tool software, here are the steps you can take.
- Ensure the camera and PC are on the same network.
- Disable firewall temporarily
- Use a wired Ethernet connection
Online Support Case Not Available in Hik-Partner Pro
By default, the option to use the Online Support Case in the Hik-Partner Pro app will be available once your account has been verified. Here’s what you can do to get your account verified:
- Apply for account verification
Conclusion
Mengatur ulang kata sandi kamera IP Hikvision menjadi lebih mudah di tahun 2026 berkat metode pemulihan yang lebih baik seperti SADP Tool, verifikasi email, dan otentikasi QR. Mengatur ulang kata sandi kamera IP Hikvision menjadi lebih mudah di tahun 2026 berkat metode pemulihan yang lebih baik seperti SADP Tool, verifikasi email, dan otentikasi QR.
If you manage multiple security cameras, regularly updating passwords and firmware can significantly improve overall network security.