As a security camera technician, I’m always open to working with companies that need my services.
Recently, I was contacted by a technology company called DataViz, which provides various tech solutions, including security cameras, LED displays, and HVAC systems. DataViz has clients all across Indonesia, so instead of sending their own technicians to every location, they prefer to work with local technicians to help reduce operational costs. It’s a great opportunity for me to collaborate with them and provide technical support whenever needed.
This is the story of how DataViz reached out to me to repair a security camera at one of their clients’ locations, Jamtos Mall, one of the biggest malls in my area.
DataViz Has Contacted Me Twice; I Missed the First Call
So, DataViz has already reached out to me twice.
When DataViz first tried to contact me, I missed their call because I was busy working on another job and had my phone tucked away in my bag. My phone was also on silent, so I had no idea anyone was trying to reach me. Since I didn’t answer their call, I missed the opportunity to take on the project they wanted to offer me.
Two days later, DataViz reached out to me again, and I was able to give them an answer.
During our conversation, DataViz asked for my help in fixing an IP camera that couldn’t be accessed through their custom-built application, Jarvist. So, we scheduled a visit for the following day to check out the issue and see what was going on.
Troubleshooting and Fixes for Cameras Not Connecting to the Jarvist Security Camera Software
On October 16, 2026, at 9:00 AM, I headed out from my base camp to the site to inspect the issue.
I arrived at the location around 9:25 AM. Since it was still early, the mall wasn’t crowded yet. That was actually one of the reasons I chose to do the inspection in the morning, as having fewer visitors around would give me more space and freedom to work. The camera I needed to check was located inside a toy store called Kidz Station.
Since I wasn’t sure which floor the store was on, I sent a WhatsApp message to the store staff to ask for the exact location.
Begin Troubleshooting
So, there was one IP camera that wasn’t connecting to the Jarvist software.
The camera was a Holowits IP camera.
The first thing I did was check the camera’s connectors. Since it was mounted on the ceiling, I used a ladder to reach it. During this process, I focused on checking the following:
- The RJ45 connector at the end of the LAN cable.
- The DC power connector.
During the initial installation, the camera was powered by an adapter instead of using PoE. It had a passive PoE splitter with an RJ45 connector and a DC male connector. I started by disconnecting the DC male connector to check the power supply voltage, and the result was normal at 12V.
Next, I tested the LAN cable connection. It turned out that no data connection was detected, as none of the indicator lights on my LAN tester lit up. This suggested that there might be a problem with the LAN cable or its connection.
LAN Cable Repair: No Data Flow
So, after checking everything, I found that the problem was with the LAN cable connector.
So, I decided to check both RJ45 connectors at each end of the LAN cable. It turned out that the connector inside the server rack hadn’t been crimped properly. The pins weren’t pressed down firmly enough to make proper contact with the wires.
My guess was that the technician who installed the camera might not have used a good-quality crimping tool, which could have caused the pins to not press down properly. Using my own crimping tool, I recrimped the RJ45 connector on the camera’s LAN cable inside the server rack. The tool I used was a ProXP crimping tool, which I’ve been using for more than two years.
This was actually a replacement for my previous crimping tool, which I had lent to another technician during a joint project but never got back.
Trying to Access the Camera From a Web Browser and the Jarvist Software
After recrimping the RJ45 connector, I noticed that the indicator light on the switch started blinking. It hadn’t lit up at all before, so this was a good sign that the connection was working again.
The Holowits IP camera installed at the site wasn’t connected to an NVR.
Instead, the live video feed was accessed through Jarvist, a software application provided by PT Pitjarus Teknologi. DataViz partners with PT Pitjarus Teknologi to use Jarvist across its client locations. After opening the Jarvist application, I checked the camera feed and, sure enough, the camera that wasn’t showing up before was now visible on the screen.
Holowits IP camera view in the Jarvist Software.
I was also able to access the Holowits camera’s IP address through a web browser.
Holowits IP camera login page.
After making sure everything was working properly, I tidied up the LAN cables and connectors both at the camera and inside the server rack. As a final step, I asked the on-site staff to sign the work completion report as confirmation that I had successfully fixed the camera issue at the location.
Final Thoughts
As a security camera technician, I sometimes take on jobs from vendors.
If you’re a vendor looking for a technician to help troubleshoot or repair security camera issues, feel free to reach out to me through the email address listed on my contact page. You can also visit my service website at Pasitive.com.
Since I’m currently based in Jambi, Indonesia, my on-site services may not be available in your area. However, I’m always happy to answer your questions and help you troubleshoot any security camera issues you might be dealing with.
I hope you found this story helpful and learned something from my experience. Thanks for taking the time to read it!