Are you seeing an error message like “Sorry, your device has been bound by email” when trying to connect your camera to the Imou app? This means the camera is already linked to another account. To connect the camera to the Imou app on your phone, you’ll need to remove it from the old account. Removing an Imou camera from the old account is called “unbinding” or “unlinking.” You can do this directly using the Imou app without having to contact a CCTV camera technician and
This complete guide explains how to apply for Imou camera unbinding, the requirements you need to prepare, common problems, and useful tips to complete the process successfully.
I Unbind My EZVIZ Camera From My Old Account Without Technical Support
Who would have thought that you can now unbind an Imou camera without the help of a technician?
Yes, that’s right.
Currently, all Imou camera users can unbind their cameras without the help of a technician. The entire process can be done through the Imou app and is very easy for both existing and new users. To ensure the camera unbind process goes smoothly, all you need is a photo of the label from your Imou camera.
How to Unlink an Imou Camera from an Old Account?
When I first unlinked my Imou camera from my old account, I had to contact Imou technical support during business hours. However, now I can unlink my Imou camera without their help at any time.
Open the Imou Life app.
Log in to the Imou Life app using your registered account. If you’re already logged in, you’ll be redirected to the dashboard when you open the app.
Tap the “+” sign in the top right corner.
Tap Scan QR Code.
A notification page will then appear stating that the CCTV camera is now connected to the old account. Tap the Apply to Unlink button.
Check My device is in a state of offline and tap the Next button.
The Authentication Code will then appear.
Write the code on a piece of paper. Check the box next to “I have handwritten the 6-digit authentication code on the paper.” Tap the “Next” button.
Tap the camera icon to take a photo of the label and authentication code. Make sure the QR code is clearly captured. Check “As the unlinking process occurs” and tap the “Apply to Unlink” button.
The unbind request will then be added to the queue. Wait for it to be approved.
Frequently Asked Questions (FAQs)
Can I unbind an Imou camera by myself?
Yes, if you still have access to the original Imou account. Otherwise, you need assistance from Imou support.
Does resetting an Imou camera remove the account binding?
No. Resetting the camera usually only restores factory settings. Account binding may remain active.
How long does Imou camera unbinding take?
The time depends on account verification and support response. Providing complete information can help speed up the process.
Can a second-hand Imou camera be used?
Yes. A used Imou camera can be used after the previous account binding has been successfully removed.
Why is my Imou camera still linked after reset?
Because the account connection is managed through the Imou cloud system, not only through the camera hardware.
Conclusion
The Imou Camera unbinding process is an important security procedure that allows users to transfer ownership and reconnect their devices to a new account.
If you still have access to the original account, removing the device is usually simple through the Imou Life application. However, for second-hand devices or lost account access, contacting official Imou support with complete ownership information is the safest solution.
By following this complete guide, you can understand the correct steps to apply for Imou camera unbinding and avoid common connection problems.
