The Hikvision NVR is stuck on the logo screen. When powered on, the NVR only displays the logo and does not switch to the camera feed. This is arguably a serious issue. Because of this problem, you cannot view the live camera feed, play back footage, or configure the NVR. In more severe cases I’ve encountered, users have had to replace the NVR due to system damage. However, in other cases I’ve encountered, this problem can be resolved with a few simple steps.
In this post, I’ll explain why a Hikvision NVR gets stuck on the logo screen and how I fixed it based on my experience.
Hikvision NVR Stuck on Logo (Boot Loop)—What’s the Cause?
As a CCTV camera technician, I have to thoroughly inspect the device before determining that it’s malfunctioning. For example, with a Hikvision NVR that’s stuck on the logo screen, I usually go to the site to perform an inspection.
What you see when a Hikvision NVR is stuck on the logo screen:
- The Hikvision logo remains on the screen indefinitely
- No access to live view or settings
- Continuous reboots (boot loops) in some cases.
Steps I Usually Take When I Encounter a Problem Where a Hikvision NVR Is Stuck on the Logo Screen
To troubleshoot a Hikvision DVR/NVR stuck on the logo, try these methods one by one until the problem is resolved. We also used the methods we’ve shared to resolve this issue, and some of them worked.
Step 1: Restart the DVR Properly
Start with the simplest solution, properly restarting the DVR/NVR.
Here’s how to do it:
- Unplug the power cable
- Wait 30–60 seconds
- Plug it back in and turn it on
Step 2: Disconnect the Hard Drive (Important Test)
This is one of the most effective troubleshooting methods, removing the hard drive. We also frequently use this method to resolve Hikvision DVR/NVR logo stuck on the screen.
Here’s how to do it:
- Power off the device
- Open the DVR/NVR casing
- Disconnect the HDD cable
- Turn the DVR back on
If the DVR/NVR powers on normally during this test, the hard drive is faulty. You can replace it with a new one.
Step 3: Check Power Adapter
After years of use, the power supply can weaken or become damaged, causing booting issues. A normal power supply has a voltage of 12 volts.
Here’s how to fix this:
- Use the original adapter
- Try a replacement adapter if available
- Check voltage compatibility
Step 4: Remove External Devices
Disconnect all unnecessary devices:
- USB drives
- Mouse
- Network cable
Then restart the DVR. Sometimes external devices interfere with booting.
Tips to Prevent This Issue in the Future
To prevent this problem from recurring in the future, ensure the DVR/NVR is connected to a stable power source. Use a genuine hard drive; do not use a computer hard drive. Clean the device regularly, something that owners rarely do. However, keeping the device clean will prevent damage.
If you don’t have time to maintain the device, you can contact a local security camera repair service.
Conclusion
If your Hikvision DVR is stuck on the logo screen, there is no need to panic. In most cases, this issue is caused by simple problems such as a damaged hard drive or an unstable power supply. If you have tried all the troubleshooting steps and the issue still persists, you may need to replace the device with a new unit. If the damage is caused by a hardware failure, it is usually difficult to repair unless you have specialized electronics repair skills. Manufacturers often do not provide replacement components for damaged electronic parts.
I once had to repair a Hikvision NVR that would not turn on due to an overvoltage issue. I had to source the replacement components from an online store, but they were not genuine parts.
After replacing the device, take care of it and maintain it to ensure its longevity. We hope this information is helpful.
