I was unable to log in to the EZVIZ app. Users often can’t log in to the EZVIZ app because they’ve forgotten their email address and password. If you can’t log in to the app, you won’t be able to view the camera’s live feed or use other EZVIZ camera features, such as playback. One way to resolve the issue of being unable to log in to the EZVIZ app is to reset your password.
In this article, I’ll explain how to quickly and easily reset your EZVIZ account password in just a few minutes.
What You Need to Reset Your EZVIZ Account Password?
There are two ways to reset your EZVIZ account:
- Email address
- Cell phone number
If you previously created an account using an email address, you must use that email address to reset your password. Similarly, if you previously created an EZVIZ account using a phone number, you must use that phone number to reset your EZVIZ account password.
I forgot both of them—what should I do?
If you have forgotten your email address and phone number, you will not be able to reset your EZVIZ account password.
How I Reset My EZVIZ Account Password Using My Email Address?
You can reset your EZVIZ account password from the app. Please follow the steps below to reset your EZVIZ account password.
Open the EZVIZ app.
On the login page, tap Forgot Password.
Select the password reset method, in this manual we choose to reset the EZVIZ application password using an email address.
Enter your email address and click Send.
Drag the security Puzzle in the appropriate location.
Check your email inbox; EZVIZ has sent you a verification code. If you don’t see it in your inbox, check your spam folder.
Enter the verification code.
Please create a new password.
Linked Third Party Account appears, tap Cancel.
The For security and convenience window appears, it’s strongly recommended to add fingerprint for your phone, tap Cancel.
Your password reset was successful; you have been redirected to the dashboard page.
Once the password is successfully reset, users can return to the app to view the CCTV camera display and make other settings.
Frequently Asked Questions (FAQ)
Can I reset my EZVIZ password without my email?
Yes, if your account is registered with a phone number. Otherwise, you’ll need access to the registered email account or assistance from EZVIZ customer support.
Will resetting my password delete my cameras?
No. Resetting your password does not remove your cameras, recordings, or account settings.
How long does the password reset process take?
Most users complete the reset within 2 to 5 minutes if they can access their registered email or phone number.
Can I use the same password again?
This depends on EZVIZ’s current security policy. In many cases, using a completely new password is recommended and may be required.
Why is my account still unavailable after resetting the password?
Check that you’re using the correct email address and the newly created password. If the issue continues, contact EZVIZ customer support for further assistance.
Final Thoughts
Forgetting your EZVIZ app password is frustrating, but the recovery process is usually quick and straightforward. By following the password reset steps, verifying your registered email or phone number, and creating a strong new password, you can regain access to your account within minutes.
To avoid future login issues, store your password in a trusted password manager and keep your recovery information up to date. A secure account not only protects your login but also helps safeguard your smart home devices and recorded footage.
