How to fix Hikvision DVR/NVR offline error 0xe0000105 – If you have a Hikvision security camera, be sure to check it regularly to ensure it’s working properly and to avoid errors, especially with the NVR and DVR device. One common error is the device going offline, which results in error code 0xe0000105.
In this guide, we will explain what causes this error and how to fix it step by step, based on our experience as professional security camera technicians.
What Is Error 0xe0000105 on Hikvision?
The 0xe0000105 error typically indicates that your device cannot connect to the network or Hik-Connect service. As a result, your system shows an offline status, and remote viewing becomes unavailable.
This can affect both:
- NVR (Network Video Recorder)
- DVR (Digital Video Recorder)
Common Causes of Hikvision Offline Error
Understanding the cause makes troubleshooting much easier. These are some of the reasons why Hikvision devices go offline, based on our experience.
1. Internet Connection Issues
If the router you are currently using is dead or unstable, your Hikvision device will not be able to connect to the internet network.
Symptoms:
- Device shows offline in app
- No remote access
- Network LED blinking abnormally
2. Incorrect Network Configuration
Incorrect IP settings or gateway configuration can block connectivity. In our experience, many users have attempted to configure the settings themselves but failed.
Common mistakes:
- Wrong IP address
- Incorrect subnet mask
- Missing default gateway
3. RJ45 Port Damaged
Damage to the RJ45 port on a device can be caused by excessive power surges and lightning strikes. These types of errors are rare, but we have encountered them.
Cause:
- Internet network is not connected
- The router indicator is not lit
How to Fix Hikvision DVR/NVR Error 0xe0000105?
Here are the steps to troubleshoot a Hikvision DVR not connecting to the internet or going offline with error code 0xe0000105. We also used these steps to resolve the same issue.
Step 1 – Check Your Internet Connection
Check that your internet connection is working properly. In some cases, we’ve found that a switch hub must be added before the LAN cable from the main router is connected to the NVR.
- Restart your router and modem
- Test your internet connection using another device, such as a laptop or PC.
- Make sure the LAN cable is connected properly, indicated by the LED indicator light on the router or modem being lit.
Step 2 – Verify Network Settings
To verify the network settings on your Hikvision NVR, log in using the username “admin” and the password you created earlier. If you’ve forgotten your Hikvision NVR password, you can read how to reset it.
Make sure:
- IP matches your network range
- Gateway = your router IP (e.g., 192.168.1.1)
Use public DNS:
- 8.8.8.8
- 8.8.4.4
Step 3 – Check RJ45 Ports
Ensure all hardware on the NVR is working properly, such as the RJ45 ports. These ports are often damaged by power surges. Lightning strikes can also damage components.
Make sure:
- Port can receive internet network
- The NVR web interface can be opened using a laptop by connecting it with a LAN cable.
Conclusion
The Hikvision error code 0xe0000105 isn’t usually a serious issue. In most cases, this error is caused by a simple network issue that can be fixed in a matter of minutes. However, in more severe cases, the NVR has a damaged RJ45 port. If this occurs, you should contact your nearest service center. By following the steps above, you should be able to restore the NVR/DVR connection and get your system back online quickly.
For those of you who are not clear, you can ask us via the comments column provided.