A common issue with EZVIZ cameras is that they cannot be accessed through the app. The message “The Device is locked” appears on the screen. Is my camera broken? No, the error message “The Device is locked” does not mean your EZVIZ camera is broken. This is an access rights issue. It occurs if the camera is accessed on another phone or if the camera has been shared with someone else’s phone. The “Device locked” message appears as a security measure if
In this post, I’ll explain how to fix the issue where an EZVIZ camera gets locked in the app.
EZVIZ Camera Security Measures to Prevent Unauthorized Access
It wouldn’t be EZVIZ if its products didn’t come with security features.
As the largest manufacturer of smart cameras, EZVIZ strives to produce products that are easy to use and offer a high level of security. For example, if someone else tries to access the camera on their phone without permission, a message stating “The Device is Locked” will appear. This security measure cannot be easily bypassed. Users must enter a security code to unlock it.
Each EZVIZ camera has a unique security code that can only be used with that specific product.
How I Fixed the “The Device is Locked” Error on My EZVIZ Camera in the App in Just a Few Minutes.
If you open the EZVIZ camera app on a phone other than the first phone that was connected to the EZVIZ camera, a message stating “The Device is Locked” will appear. To unlock it, you must enter the security code stored on the camera.
Here are the steps you can follow:
Open the EZVIZ app.
Log in using your registered account. If you’re already logged in, opening the app will take you directly to the EZVIZ dashboard.
Tap the Unlock button on the locked camera.
Enter the 6-character verification code. The EZVIZ camera’s verification code can be found on the label attached to the EZVIZ camera.
Tap OK if the code has been entered.
Frequently Asked Questions (FAQs)
Why Does the EZVIZ Camera Display a “The Device is Locked” Message?
This is because the camera’s security code feature is enabled.
Can the Security Code Feature Be Disabled?
Yes, the EZVIZ camera’s security code feature can be disabled from the app. Go to the camera settings > Disable Image Encryption.
Is This Feature Available on All EZVIZ Camera Models?
Yes, this safety feature is available on all models.
What If You Lose Your Security Code?
You can contact technical support to request a security code based on the camera’s serial number.
Conclusion
If the security code or verification code entered is correct, the EZVIZ CCTV camera can be viewed online again. This security code will also appear when the user opens the EZVIZ app on another phone and when the EZVIZ camera is shared with another user.
That concludes the guide for resolving the issue of a locked EZVIZ camera. If you have any questions, please leave them in the comments section.