Hikvision Firmware

Why the “People and Vehicles” Filter Disappeared from Hik-Connect After a Firmware Update—Here’s How I Fixed the Problem

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Why the People Vehicles Filter Disappeared from Hik-Connect

Some users may think that updating the NVR firmware will fix a problem. However, in some cases, a firmware update can cause certain features to disappear from Hik-Connect. For example, some users have experienced this issue after updating the firmware on a Hikvision DS-7616NXI-K1 NVR. After the firmware update, the human and vehicle detection features were no longer available in the Hik-Connect app during playback.

In this article, we’ll show you how to get the human and vehicle detection features back on the Hik-Connect app.

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Why Hikvision NVR and DVR Firmware Upgrading Failed? But I Downloaded It From the Official Website—How Do I Fix This?

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Failed Hikvision DVR Firmware Upgrade

I tried to upgrade the firmware on my Hikvision NVR and DVR, but it failed. An error message appears: “Upgrade failed. Firmware mismatches.” What should I do? Actually, you don’t need to update the firmware if all the DVR’s functions are still working normally. It’s very rare for a Hikvision DVR to malfunction. Generally, the most common issue with DVRs is that they fail to record. As a technician, I rarely perform firmware updates myself, unless a specific function on the DVR isn’t working or the DVR prompts me to update the firmware.

I’ve also had a firmware update fail before; in this post, I’ll explain what you can do if you encounter a failure during a Hikvision DVR firmware update.

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