If you can’t log in to the Imou Life app, you won’t be able to access the cameras within the app. Being unable to log in isn’t a serious problem and can be resolved with a simple solution. However, in some cases, forgetting your login credentials may require you to create a new account in the Imou Life app. Creating a new account means you’ll lose access to all the cameras connected to your previous account.
This guide I’ve written will explain how to resolve the issue of being unable to log in to the Imou Life app.
Can’t Log In to the Imou Life App? Reset Your Imou Account
The only way to resolve the issue of being unable to log in to the Imou app is to reset your account.
During the account reset process, you can create a new password to log in to the Imou app. However, this account reset requires you to remember the email address you previously used to create your Imou account. If you don’t remember that email address, you’ll need to create a new account, which means you’ll have to unbind your Imou camera and reconnect it to the new account.
How I Reset My Imou Account Because I Couldn’t Log In to the App
You can reset your Imou app account directly from the app. Select “Forgot Password” on the login page. In this guide, I’m using the email address I previously registered to create my Imou account.
Below are the steps I followed to reset my Imou Life account.
Open the Imou Life app.
On the Imou Life app login page, tap Forgot Password.
Enter the email address of the previously registered account. Also, enter a new password in the Password and Confirm Password fields.
After that, tap the right arrow button.
Check your email address and enter the verification code sent to your email. Tap the arrow once the verification code has been entered.
Enter the Imou account reset verification code.
The next step will take you to the login page. Please log in to the Imou Life app using your new password.
After logging in, users will be redirected to the initial application login page, which includes Customize Homepage and Customize Live View. Simply follow the instructions in the image below.
Your account has been successfully reset, and you can now open the Imou app dashboard.
Frequently Asked Questions (FAQs)
Why Can’t I Log In to the Imou App?
I can’t log in to the Imou app because I entered the wrong login credentials, such as an incorrect email address or password.
How Do I Fix the Problem of Not Being Able to Log In to the Imou App?
The only way is to reset the account.
What Happens If You Can’t Log In to the Imou App?
You cannot view the live camera feed within the app.
Will Resetting the Account Delete the Camera Footage?
No, resetting the account will only affect the account itself; it will not affect the recordings.
Conclusion
Being unable to log in isn’t really a serious problem as long as you can reset your account. Resetting your account requires information such as the email address you previously used to create the account. If you’ve forgotten your email address, you’ll need to create a new account in the app and reconnect the camera to the new account. To connect the camera to the new account, you must first remove it from the old account by unbinding it.
I hope this guide is helpful. If anything is unclear, please leave a question in the comments section below.
