On August 19, 2026, I received a call from one of my customers who uses a V380 Pro WiFi camera. The customer reported that the camera installed on the side of their house was malfunctioning—it wouldn’t open on their phone and was stuck on “connecting.” My customer suspected that the power cable was damaged, so they unplugged the camera from the power source before I arrived at their home to inspect it.
This article describes my experience fixing a V380 Pro camera that wouldn’t open on my phone and kept showing the “connecting” status.
Rescheduling a Customer Home Visit for the Following Day
The visit I was supposed to make on August 20, 2026, had to be postponed by one day. And on August 21, 2026, I was finally able to visit the customer’s home. The location isn’t very far from my base camp; it only takes about 15–20 minutes to get to the customer’s home.
Fortunately, the customers didn’t mind the one-day delay.
Once I arrived at the customer’s home, I immediately tried to open the malfunctioning V380 Pro camera app on his phone. And sure enough, the camera wouldn’t open—it just displayed the message “Connecting.” I also checked where the V380 Pro’s camera was mounted.
Here Are the Things I Did to Try to Fix This V380 Pro CCTV Camera
First of all, since the power cord connected to the camera had been unplugged from the power source, I plugged it back in. The V380 Pro camera at this customer’s home is a V380 Pro camera shaped like a light bulb. The camera is plugged directly into the light fixture’s outlet.
Once the power was connected, the camera turned on.
From beneath the camera, I heard the camera make sounds: “Connecting to WiFi,” “Please Wait,” and “Camera is Connecting.” Based on this, my initial conclusion is that the camera can connect to WiFi, but it won’t open on my phone. After waiting, a “Connection Failed” message appeared instead.
One reason the V380 Pro camera behaves this way is usually due to the memory card.
So, I removed the memory card from the camera. Then I restarted the camera. But nothing changed. The V380 Pro camera still displays the “connecting” status shown above when opened in the app.
So I took the initiative to reset the camera.
Since the camera is within easy reach, I didn’t need a ladder. You can reset the V380 Pro camera by inserting a small object into the hole on the camera. Insert it and hold it there until you hear a sound indicating the reset was successful. After the camera rebooted, I connected the V380 Pro to WiFi and heard a notification that the camera had successfully connected to the WiFi network.
As a result, the camera still couldn’t be accessed on the customer’s phone.
Inspection Results—This V380 Pro Camera Is Totally Broken
Based on the results of my inspection, I conclude that the V380 Pro camera is damaged and cannot be repaired.
If the damage to the V380 Pro camera is caused by a hardware issue, I can most likely repair it by replacing the damaged component. However, if the camera system itself is damaged, I won’t be able to repair it. To replace a damaged component, I usually take a working part from another V380 Pro camera, since V380 Pro camera parts aren’t available on the market.
I also suggested that the customer replace the camera with a new one.
The Camera Cannot Be Opened, But the Camera Status Shows as “Online” on the Dashboard
The camera can’t be opened, but its status is “Online.”
This issue is a major concern for me.
There are actually many users of the V380 Pro camera. It’s also affordably priced. In my area, the cheapest V380 Pro model sells for $8.43 and has a 2-megapixel resolution. However, the product’s quality cannot be guaranteed. For example, as in this case: the camera appears on the online dashboard, but when you try to open the live view, all that appears is the message “connecting.”
The V380 Pro CCTV camera is showing as online on the dashboard page.
After I tried leaving the camera on for a longer period of time, I found that it kept restarting continuously at intervals of about 15 to 20 minutes.
Frequently Asked Questions (FAQs)
Why Won’t the V380 Pro Camera Open on My Phone?
This is usually caused by the camera being offline and not connected to WiFi.
How Do I Reset the V380 Pro Camera?
Locate the reset hole, then insert and hold down the pin with tweezers until the camera emits a “Reset successful” sound.
How Do I Reconnect the V380 Pro CCTV Camera to WiFi?
- Reset the camera
- Connect your phone to WiFi
- Scan the QR code with your camera and enter the WiFi password. Your phone must be connected to a 2.4 GHz WiFi network.
Final Thougts
So, if you cannot access your V380 Pro camera via your mobile phone, you can try resetting the camera and reconnecting it to the WiFi network. You should also remove the memory card, as a faulty card could be the reason the camera is inaccessible. However, if you have followed all these steps correctly but the camera still won’t open in the app—and the status remains stuck on “connecting”—then your V380 Pro camera might actually be defective. You should consider replacing it with a new unit.
I hope this story is helpful and teaches you something new about how to repair the V380 Pro camera. If you have any questions, feel free to leave them in the comments section below.
