How to fix V380 Pro camera device offline – The V380 Pro device offline indicates the CCTV camera is not connected to the internet or a Wi-Fi network. Device offline prevents the V380 Pro CCTV camera from being opened from the app to view the live view.
Below CCTV manuals provide steps that can be tried on how to fix V380 camera device offline.
Step 1 – Make sure the V380 Pro camera adapter is connected to a power source. The USB port on the CCTV camera is also securely connected.
Step 2 – Check that the CCTV camera is connected to Wi-Fi. A sign that the V380 Pro CCTV camera is connected to Wi-Fi is that when it’s first turned on, it will display a sound like “Network Connected.”
Step 3 – The sign that the V380 Pro CCTV camera is still on is that the infrared LED is on.
Step 4 – Make sure the Wi-Fi name and password haven’t been changed. Changing the Wi-Fi name and password will also cause the V380 Pro camera to lose internet access.
Step 5 – Installing CCTV too far from the Wi-Fi router can also cause the device to display an offline message. It’s recommended to install the V380 Pro CCTV no more than 10 meters from the Wi-Fi router in an open space.
If the camera is installed too far away, it will be difficult for the camera to connect to Wi-Fi.
If the steps above have been carried out but the CCTV camera on the V380 Pro application display still displays the device offline message, then it is certain that the V380 Pro camera is experiencing system problems or is damaged and must be replaced with a new CCTV.
That’s the CCTV manual on how to fix a V380 Pro camera device going offline. If you have any questions, please leave them in the comments section.