How to Unbind Hikvision IP camera using Hik-Partner Pro app – Managing Hikvision devices can sometimes be challenging, especially if the IP cameras are still connected to an old account. Once a device is bound, it cannot be added to another account unless it is first unbound. Fortunately, Hikvision provides a solution through Hik-Partner Pro, allowing you to remotely unbind IP cameras without needing physical access.
In this guide, you will learn how to do it step by step which can be directly followed based on the direct practice we did.
What Does “Unbind” Mean in Hikvision?
Unbinding a device removes its connection from your Hikvision account. Once unbinded, the camera is no longer connected to the previous account. You will lose all access to the camera, including live viewing, video playback, and other settings.
This is especially useful when transferring ownership or fixing account-related issues, as the device can be added to the new account.
Complete Guide to Remotely Unbind Hikvision IP Cameras with Hik-Partner Pro
Requirements
- Smartphone with the Hik-Partner Pro App installed
- Device label photo
- Photo of device QR code from SADP Tool
Step-by-Step Instructions
Step 1 – Open the Hik-Partner Pro app.
Step 2 – Log in to the app using your registered account. You’ll then be redirected to the app’s dashboard page.
Step 3 – Select Online Support Case.
Step 4 – Tap the New Case button.
Step 5 – Select Device Unbinding.
Step 6 – Select Other method to unbind Hikvision camera device remotely.
Step 7 – Tap “+” to upload device label.
Step 8 – Scan the QR code from the SADP Tool. Check the terms and conditions. Tap the Confirm button.
The app will then begin processing your Hikvision camera device unbinding request. This process will take approximately 15 to 30 seconds. You will receive a notification once the device unbinding request has been approved.
Unable to Unbind Hikvision Camera Remotely with Hik-Partner Pro
Not all Hik-Partner Pro accounts have access to request remote device unbinding. Your account must be verified to use this feature. Account verification requires information such as your company name, full address, and email address. Your user type must be a System Integrator, not a regular user.
So, if you can’t unbind your Hikvision camera remotely, then:
- Your account isn’t verified
- You’re still registered as a regular user.
Conclusion
Remotely unbinding a Hikvision IP camera using Hik-Partner Pro is a quick and efficient process if done correctly. It allows you to unbind the device without requiring physical access to the customer’s location. By following the steps above, you can safely unbind your device and prepare it for a new account without any complications.
Good luck! If you have any questions about this guide, please leave them in the comments section.