As security camera technicians, we are committed to resolving customer issues efficiently. In this case, the customer was unable to unbind their HiLook DVR from a previous account. We efficiently addressed the issue by performing a remote unbinding using the Hik-Partner Pro app. Based on our experience, certain HiLook DVR models cannot be unbound directly through the DVR interface or via the SADP Tool software.
Here is a complete guide that you can follow to perform a remote unbinding of the HiLook DVR using the Hik-Partner Pro app.
What Does “Unbind HiLook DVR” Mean?
Unbinding a HiLook DVR removes the device from the Hik-Connect/HiLook Vision account it was previously connected to. If your DVR is still bound, users cannot add it to a new account, remote access will be locked, and device configuration will be limited.
There are several methods for performing unbinding, in this guide we focus on using Hik-Partner Pro
How to Unbind HiLook DVR Remotely (Step-by-Step)?
Requirements
- Phones with the Hik-Partner Pro app installed
- DVR label photo
- DVR QR code photo from SADP Tool
Step-by-Step Instructions
Step 1 – Open the Hik-Partner Pro app. Log in to the application using a registered and verified account.
Step 2 – Select Toolkit > Online Support Case.
Step 3 – New Case.
Step 4 – Device Unbinding.
Step 5 – Select Other method for remote unbinding or select LAN Device if the phone and DVR are on the same network.
Step 6 – Complete the request by uploading a photo of the DVR label and scanning the QR code from the SADP Tool sent by the user. Tap the Confirm button to submit the request.
Then wait for a response from Hikvision.
If the unbinding request is approved, a response will appear: “Dear customer, the device has been unbound. Thank you for your support of Hikvision.” The DVR is now unbound from the old account and can be added to a new Hik-Connect or HiLookVision account.
Conclusion
If you can’t unbind your HiLook DVR, the most effective solution in 2026 is to use Hik-Partner Pro. This solution is faster, more secure, and fully compliant with the latest security policies. However, please note that not all Hik-Partner Pro accounts can use remote unbinding access; only verified accounts can. Hik-Partner Pro can also be used to remotely unbind Hikvision IP cameras.
Remotely unbinding a HiLook DVR using Hik-Partner Pro is a safe and fast process. If you have any questions, please leave them in the comments section.