Why are my Dahua NVR and XVR stuck on the logo screen (boot loop)? A Dahua XVR stuck on the logo screen is one of the issues I encounter quite often. The device powers on but does not switch to the live camera feed. In similar cases, the Dahua XVR keeps rebooting. If this problem occurs with your Dahua XVR, it doesn’t necessarily mean the XVR is damaged. Understanding the issue will help you figure out how to fix it.
In this article, I’ll explain the steps I took to fix a Dahua XVR stuck on the logo screen, based on my experience.
Contacted by the Owner of the Dahua XVR Late at Night
Late that night, someone contacted me and explained that he was having trouble with the Dahua XVR at his home. He went on to explain that the XVR does not display any images; when turned on, only the logo appears on the screen. The app also shows an “offline” status.
Finally, he asked me to help him inspect the damage to his house.
So I made plans to visit his house the next day. I also hoped this wasn’t a serious problem. Usually, if a Dahua XVR gets stuck on the logo screen, it means the system is damaged and can’t be repaired.
Arriving at the Location and Conducting the XVR Inspection
After riding my motorcycle for 15 minutes, I finally arrived at the location. This location wasn’t a house, but a place of worship—a mosque.
I was greeted by the mosque manager.
He then invited me into a room where the Dahua XVR was installed. When I first walked in, the screen was blank because the monitor had been unplugged from the power source. After I turned on the screen, the first thing I saw was the Dahua XVR logo. I tried restarting the XVR, but that didn’t solve the problem—only the logo appeared on the screen.
Cause of Dahua XVR Getting Stuck on Logo Identified: Hard Drive Failure
After trying some initial troubleshooting steps—such as replacing the adapter and restarting the device—which didn’t work, I finally took this Dahua XVR apart to inspect the hard drive. It turned out the hard drive was damaged.
I ran a test by unplugging the power and SATA cables.
I then tried restarting the Dahua XVR by plugging it into a power source and using a new adapter. As a result, the XVR no longer got stuck on the logo and displayed the live camera feed on the screen.
Upon further inspection, the old adapter was also found to be damaged.
Below are the results of repairs to a Dahua XVR NVR that gets stuck on the logo screen (boot lop) when the SATA cable and hard drive power cable are disconnected. The display appears normal, but it does not save recordings.
Replacing the Hard Drive to Restore Normal Operation of the Dahua XVR
So, regarding this issue I encountered, the customer needs to replace both the hard drive and the XVR adapter, since both are damaged.
If the hard drive is not replaced, even though the Dahua XVR is already displaying the live camera feed on the screen, the XVR will not save any recordings because the old hard drive can no longer be used. If the old hard drive is reinserted into the XVR, the XVR will return to displaying only the logo.
Replacing a hard drive is a significant expense for consumers, especially since hard drive prices are currently on the rise.
But what else can be done? If the camera is to work properly again, consumers will have to replace the hard drive and the adapter.
Frequently Asked Questions (FAQs)
What Is a Dahua NVR or XVR That Is Stuck on the Logo Screen?
This is an issue with the Dahua NVR/XVR: it does not display the live camera feed on the screen and only shows the logo.
Does a Dahua NVR or XVR Stuck on the Logo Indicate That the Device Is Damaged?
It’s not necessarily the case that the NVR or XVR is broken; identifying the problem is the right way to fix it.
What Happens If a Dahua NVR or XVR Gets Stuck on the Logo Screen?
Users cannot view the live camera feed on the screen, play back footage, or adjust camera settings.
Conclusion
Typically, the issue where a Dahua XVR gets stuck on the logo can be resolved simply by replacing the power adapter. Power adapters usually fail due to power surges or because they have reached the end of their service life. However, in the case I encountered, both the power adapter and the hard drive were faulty. Therefore, to get the Dahua XVR working normally again, both the hard drive and the power adapter must be replaced with new ones.
I hope my experience can help you if you encounter the same issue with a Dahua XVR that’s stuck on the logo screen. If you have any questions, please leave them in the comments section below.